The secret behind better bot replies

Hello Readers 🥰

Welcome to today's edition, bringing the latest growth stories fresh to your inbox.

If your pal sent this to you, then subscribe to be the savviest marketer in the room😉

In Partnership with Finance Buzz

Experts Urge Americans to Transfer Their Balances Before 2024

Did you know some credit cards can actually help you get out of debt faster? 

Yes, it sounds crazy. But it’s true. The secret: Find a card with a “0% intro APR" period for balance transfers. Then, transfer your debt balance and pay it down as much as possible during the intro period. No interest means you could pay off the debt faster. 

Check out these cards today so you can focus on planning your next trip.

Learn More!

Make Chatbots Sound More Human
Insights from Ariyh

Here’s a surprisingly simple tweak to boost your chatbot’s effectiveness — sprinkle in a little emotion.

New research shows that AI-powered chatbots that use natural interjections like “Oh wow!” or “Aww!” are significantly better at keeping users engaged, and even encouraging them to buy.

The big insight? These subtle expressions make bots feel more alive. When a chatbot reacts like a person would, users feel heard, understood, and more inclined to trust the recommendations.

In a recent study of four experiments, users who chatted with bots that used interjections:

• Reported 49.7% higher satisfaction
• Rated the bot as 32.5% more human
• They were 54.8% more likely to continue shopping even after being denied a return

Even simple expressions like “Oh no!” or “Hmm, let’s fix that!” made a measurable difference, especially in customer service scenarios.

Why It Works:
Interjections add emotional tone, making AI feel less robotic. They mirror how we speak naturally and help build a connection. That connection leads to increased trust, higher engagement, and better business outcomes.

How to Apply It

• Add interjections to your chatbot’s response templates.
• Use them especially in moments of empathy, surprise, or excitement.
• Avoid overuse, one well-placed “aww” beats five “wows.”
• Tailor your tone to match your brand voice.
• Pair this with a human name and avatar for greater effect.

The Takeaway
A more expressive chatbot = more satisfied customers. And that’s a win worth an “Oh wow!”

We'd love to hear your feedback on today's issue! Simply reply to this email and share your thoughts on how we can improve our content and format.

Have a great day, and we'll be back again with more such content 😍